Terms and Conditions

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Terms & Conditions for Loving Moments Boxed

Last updated: 15/02/2026

Welcome to Loving Moments Boxed. By using this website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully, as they outline how we operate, what you can expect from us, and what we expect from you.

1. About Loving Moments Boxed

Loving Moments Boxed creates thoughtful, handcrafted gifts designed to support wellbeing, celebrate milestones, and bring moments of calm and connection. All products are created with care, but as a small creative business, availability, processing times, and product variations may occur.

2. Use of This Website

By accessing this website, you agree to:

• Use it only for lawful purposes
• Not engage in abusive, harmful, hateful, or harassing behaviour
• Not attempt to disrupt, damage, or interfere with the website or its security
• Not upload or distribute spam,  promotions, or malicious content

We reserve the right to restrict or disable access to any user who violates these rules.

3. Product Information & Availability

We aim to keep all product descriptions, images, and prices accurate. However:

• Colours, materials, and packaging      may vary slightly due to the handmade nature of our products
• Prices may change without notice
• Products may be withdrawn or updated at any time

If an error occurs (e.g., incorrect price or stock level), we reserve the right to cancel or amend an order before dispatch.

4. Orders, Payments & Financial Transactions

All payments must be made at the time of ordering through the secure payment methods provided on the website.

By placing an order, you confirm that:

• You are authorised to use the payment method
• The information you provide is  accurate and complete

We may refuse or cancel an order if:

• Payment cannot be processed
• Fraud or misuse is suspected
• The product is unavailable

If an order is cancelled, you will be notified and refunded promptly.

5. Shipping, Delivery & Processing Times

Processing times are stated on each product page. As a small business, these may vary during busy periods.

Once dispatched:

• Delivery times depend on the  courier
• Delays caused by postal services  are outside our control
• You are responsible for providing  an accurate delivery address

If a parcel is returned due to an incorrect address, additional postage fees may apply.

6. Returns, Cancellations & Withdrawals

Because many items are personalised or made to order, returns may not always be possible. However:

• If your item arrives damaged or incorrect, please contact us within 48 hours with photos
• Non-personalised items may be returned within 14 days if unused and in original condition
• You may cancel an order within 24 hours unless production has already begun

We reserve the right to withdraw or cancel services, products, or orders at any time if necessary.

7. Website Downtime & Liability

We do our best to keep the website running smoothly, but we cannot guarantee:

• Continuous, uninterrupted access
• Freedom from errors, bugs, or  technical issues
• That all information is always up  to date

Loving Moments Boxed is not liable for:

• Losses caused by website downtime
• Errors in product descriptions or pricing
• Issues caused by third-party  services (e.g., payment processors, couriers)

Your use of the website is at your own risk.

8. Copyright & Intellectual Property

All content on this website — including product designs, poems, text, images, branding, and packaging concepts — is the intellectual property of Loving Moments Boxed unless otherwise stated.

You may not:

• Copy, reproduce, or distribute our content
• Adapt, modify, or create derivative works
• Use our content for commercial  purposes
• Claim our designs, poems, or  products as your own

You may:

• Share our content on social media  with clear credit and no alterations
• Use product images for personal,   non-commercial purposes

If you wish to collaborate or license content, please contact us.

9. Privacy & Data Protection

We respect your privacy and handle your data responsibly. Please refer to our Privacy Policy for full details on how your information is collected, stored, and used.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect immediately upon posting. Continued use of the website indicates acceptance of the updated terms.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact:

Loving Moments Boxed
Email: info@lovingmomentsboxed.com